Pantone Problem Please Help!!!!

[verdipro]

Hello,
I made a logo for a client and we used Adobe Illustrator CS to create it. I used "Pantone Process Uncoated" colors. The colors I used were, "Pantone DS 320-5 U" & "Pantone DS 61-5 U". Our client took the logo to a printer to have the logo embroidered on a shirt, but the printer said they could not match up those two colors. How could this be? Are Pantone Process colors no good to use? If so how can I match those colors up to a Pantone Solid Uncoated? Any help will be greatly appreciated.

[PrintDriver]

You used the wrong chart.
Those are Process numbers (which, the printer could match if he had the right book but not likely in an embroidery shop)

You need to use the Pantone solid uncoated chart which will have numbers without the dashes.

Are you sure you are supposed to be using uncoated colors for embroidery callouts? We usually use Coated (glossy)

As for a cross reference...unless someone knows of a website, I don't know of any. You may possibly be able to do it in Photoshop by creating a color with the CMYK numbers then having Photoshop choose the closest correct PMS. It's kind of iffy.

How did you arrive at your colors? Is it possible to manually match to solid?
Please don't tell me you selected em cuz they looked good on the monitor.

[verdipro]

They asked me to use uncoated colors but I can call back and find out if its coated colors that they are looking for.

I will try that in photoshop and see what I can do. What I was doing now was taking my current logo in illustrator and had a circle overlapping that color and was choosing different uncoated colors until I found one that was close to the same color.

The client was sent proofs and they choose the color based on the proofs sent. I am a web designer that occasionally does logos for clients so I am not fully aware of what Pantones to use, but I am now. Thanks for your help.

[PrintDriver]

Be careful what you think you know.

You are correct in following the vendor's advice to use uncoated colors because that is what they want you to use. My vendors use coated. Another example of 'call the printer'. Matching an acceptible hard copy is your best bet in this case. The Photoshop trick is not always accurate. 'Iffy', I said.

Pantone solid colors should always be used when creating logos. Usually a Standard is created when doing logos that specifies coated colors AND uncoated colors based on chips, not what matches on the monitor. Plus solid equivalents for any tints used. A Standard will also give a black and white version and relative sizing information.

Logos should also be vector.