font changing in InDes

[frailer]

Am preparing a job for a customer for printing, and one font keeps showing up as a problem in the font listing. It's used in about 6 places as small captions. It's Helvetica Neue Bold Condensed. The warning box says it's Helvetica Neue (T1) 77 Bold Condensed. If I could successfully substitute almost any Helv neue Con Bol I'm sure it wouldn't matter, but I can't seem to make one stick. Am using Extensis Suitcase X1/CS2 InDes. Anyone know how to get Indy to "pick up" another HelvNeueConBol, and lose its attachment to the other one?
I've already cleaned out Suitcase; delete plist/ Prefs etc. to avoid conflicts.

I phoned the customer who co-operatively sent me one, but there's something making it not want to substitute. I'm sure it's straightforward, but would love a steer in the right direction. There are TrueTypes and Type 1s in the fonts folder supplied, but am loathe to deactivate any of the families for fear of losing other required fonts
Thanks (in anticipation).:confused:

[Teej]

Type > Find Font lets you substitute fonts. If that doesn't do the trick you could remove the troublesome font from Suitcase. I would recommend you remove it from your Suitcase database and either add it on its own again or add the entire Helvetica Neue family if you have it. Also I've had problems with font caches before, which need a blitz once in a while. Try using Font Finagler to zap the caches if all else fails: http://homepage.mac.com/mdouma46/fontfinagler/

[urstwile]

By any chance, was the document converted to InDesign from Quark? I've had (and also read in forums) problems with those type of files.

I've read that the fix is to save the file as .inx(?) and then reopen it in InDesign.

[PrintDriver]

I've had InD decide to rename fonts between versions. InDCS2 might tell you a font is missing when in fact it has renamed it, ie changing the name "Evilfont condensed italic" to "Evilfont condensed-condensed italic". PITA.

[frailer]

The customer was very understanding. Allowed a bold to be used instead of the (supposedly) missing Cond bold. She couldn't see in the original job that the "missing" font was there at her end. So maybe, as Printdriver says, some nasty substitution. Less said the better...I'm still coming to grips with the character palette and font handling in InD. I'm sure it mostly works well and is the way of the future, but, for instance, I couldn't seem to make a perfectly good Type 1 HelveCondBol "take" as a substitute, as you would be able to (mostly), in Quark; show up as proper PostScript printer font in usage etc. Any broad tips on InD font handling I would be grateful for. I've read the section in the Blatner/Kvern book, but it only tells you so much, from a prepress angle. Must get back to those VTC training disks!
Thanks for the input.

[doubting_thomas]

Sometimes the age of a font can be an issue. On a Mac you can Cmmd + i
the font in question and see when it was made. I seem to have a number
of fonts from 1993-1997 in my company library, and those can act up a bit.
Quark seems fickler than InDesign when it comes to these though.

[PrintDriver]

Yeah, and when a designer has the same font name made in different years by different foundries in any of 5 different folders on a mac- and no font management- my life gets miserable indeed...
Fonts are evil.

[PersonasBinar]

Use Font Doctor to clean out the font caches under tools, so you aren't running into a conflict.

[PrintDriver]

Oh, it's not me that's conflicted. It's the designer who doesn't use package or send a hard copy who thinks he's using the Gill Sans in his personal font library when he's really using a Gill sans in the main library and wonders why I'm calling about a missing font.

[frailer]

Thanks , hadn't even thought of Font Doctor; it's sitting there pretty much unused. Last time I tried using it I was trying to repair a font a customer had supplied. Something to do with an old fashioned suffix or fork; can't remember. It didn't really do the trick, even though it indicated it might. The GUI's a bit vague, and left me hanging in suspense. Should have another bash at it. If you don't fiddle you won't learn! Haven't downloaded Finangler yet; need to use a credit card for the $10 shareware payt...sometime soon.