Problems printing out of Acrobat

[urstwile]

Okay, I'm stumped on this one. For some reason, all of a sudden, the large format printer we have here at the agency will not print PDF's directly out of Acrobat anymore, after years of doing just fine with that.

The printer in question is a networked printer, Epson Stylus Pro 9000. The version of Acrobat is 7.0 Standard. Operating system Mac OS Tiger v10.4.9.

It prints fine out of InDesign, just not out of Acrobat. Nothing has changed about the version of Acrobat since I was last able to successfully print a PDF, and the printer is several years old. I'm reasonably certain that the last time I sent a PDF to this printer that my operating system was the same version as now.

:confused:

[PrintDriver]

I've been having a devil of a time with a simultaneous upgrade to Tiger.9 and Acrobat 8. Let me guess, the doc spools to the server, then vanishes? If you find an answer, let me know. It's intermittent for me. Seems to be only certain pdf files but yet to find common thread.

[urstwile]

Yeah, I'll definitely let you know if I figure it out, PD. It's weird, the printer icon pops up, spools it, and then when I walk over to the server, nothin'. I got around it by just printing directly out of InDesign, but sometimes this printer has weird issues with doc sizes getting clipped and PDF has always been bang on reliable with not doing that. Oh well. Not just on my computer, either, so something's afoot.

[PrintDriver]

So the symptoms match. Glad I'm not the only one. Drove me insane one day so bad I had to resort to screen shots. That was sad. And a little embarrassing to go to a meeting with rasty old screenshots.... Grr.

[urstwile]

I can relate. I ended up placing the PDF I'd made with crops into an InDesign file. :rolleyes:

[jimking]

Yeah, I'll definitely let you know if I figure it out, PD. It's weird, the printer icon pops up, spools it, and then when I walk over to the server, nothin'. I got around it by just printing directly out of InDesign, but sometimes this printer has weird issues with doc sizes getting clipped and PDF has always been bang on reliable with not doing that. Oh well. Not just on my computer, either, so something's afoot.

Did you give it a swift kick in the side? Got to do that. :) This may sound stupid, did you shut down the printer and restart and the computer too? Toss Acrobats prefs out? Never know it might work. The other day I sent a job to our Epson 9800 and I heard a clunk, job failed. Checked printer and it seemed fine and resent the job--clunk. Changed paper.....cluck.... and all the lights on the printer's panel started flashing. Not good, never seen it do that before. Restarted the printer and now prints like a charm.

[urstwile]

Yup, Jim, I did all that, minus the kick and throwing Acrobat's prefs file away. I might try throwing the prefs away, however as well, because this has me curious.

I also found a file with this name in preferences, wonder if it's the culprit: com.adobe.print.AdobePDF7.Defaults.xml? I might mosey over to the Adobe forums as well to see if I can dig anything up.

[Tikamars]

you might want to run pitstop and see if there are any OPI images.

[PrintDriver]

There are 3 threads on this over at Adobe with no helpful answers either. So far they've recommended downloading 8.1 update (didn't do anything for me either), updating your printer drivers. Mine are updated and everything except Acrobat 8 and Reader8 can access the printers. Some people are outputting as an image file (takes forever), and even going so far as to actually change a line of code in the Cups ppd to make Firey servers work.
There's something wrong if you have to go that far.

[urstwile]

Yup I agree, PD. Haven't had a chance to go back and try again, but I will and update the thread if I come across anything conclusive. Seems like such an odd error to come up with after years (up to a month or so ago) of working just fine. :confused: