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doublechocolatemuffin
03-15-2008, 06:07 PM
I have been using the program on and off and recently it's started crashing everytime I try to save a document (.ai .eps etc). Nothing in my system has changed but ever since I opened it for the first time in a month or so, it's not allowing me to save any type of file. When I try to save, it just freezes for about 15 seconds and then comes up with the 'send error report' window and then closes. I lost some work because of it and now I cannot use it.

Here is the only info I can access when it happens:
AppName: illustrator.exe AppVer: 13.0.128.0 ModName: agm.dll
ModVer: 4.17.26.1 Offset: 002d3fa0

Caused by:
C:\DOCUME~1\JONATH~1\LOCALS~1\Temp\ab27_appcompat. txt

Does anyone have any ideas what could be causing this to happen?

I'm getting tired of computers thinking for themselves and changing what used to run smoothly. All my other CS3 programs are fine (Photoshop, Flash etc).

Thank you.
jimking
03-15-2008, 08:04 PM
Try trashing your Illustrator preference and restart, it will create a new one. Or it could be a font issue. In that month or so you may have openned some fonts that are causing Illy to go ape. Close all un-neccesary fonts and restart.
PrintDriver
03-15-2008, 08:26 PM
Or check your hard drive. If the problem is only happening on Save, you may not have enough scratch space left on your hard drive. 25% free space is recommended (though some say 10% is enough).
doublechocolatemuffin
03-16-2008, 09:11 PM
Try trashing your Illustrator preference and restart, it will create a new one. Or it could be a font issue. In that month or so you may have openned some fonts that are causing Illy to go ape. Close all un-neccesary fonts and restart.Thank you ever so much. I think it was the preference file (AIPrefs in C:\Documents and Settings\?????????????\Application Data\Adobe\Adobe Illustrator CS3 Settings). After deleting it, it is now letting me save files.

Thanks again!

Is there a reason why it did this and will it happen again?
PrintDriver
03-16-2008, 10:07 PM
It happens for no good reason and could do it again. If you customize your preferences, now that you have a working set, you may want to save them somewhere safe (like a minidrive). If you don't customize, not a problem.