Loopy Lisa
01-11-2009, 07:39 PM
Holy omg.
I had a webs designer use the files I created for a base idea for my website and he did. He took care of everything: even registering the domain name, and finding a server to host it on.
After a while I decided that I would like it in my name so I could be responsible for the payment of the domain (yearly costs to stay active on the net) and have all the files with me.
So he told me it was simple. Create an account with the hosting company and he would transfer over my files to the CPanel.
This has turned out to be a total headache.
None of my log ins seem to work, my website is down now (he had to remove me from HIS control panel for it work or something), and even though we are both talking to support over there we aren't really getting any answers.
The only thing I did get was an email from one of the tech support guys saying that all I needed to do now was re-create my email accounts in cPanel > Email Accounts, and upload content to your public_html folder.
When I finally got someone on the chat support, all he said was that I need to do this using an FTP program called Filezilla but when I checked THAT out I couldn't decide if I needed "client" or "server". I assume client, but I don't know...
As you can tell, I know NOTHING about how to do this, I mean, what's a public html folder? I didn't know this was going to be so hard...it's almost like I am building my site from the bottom up and I have no website design experience so I'm a little stressed about how I can get this rectified.
I can't even get into my CPanel because my site is down. I mean, I could be losing customers. I'm so stressed...does anyone have any idea of what the above means or what I could do?
Thanks in advance........
I had a webs designer use the files I created for a base idea for my website and he did. He took care of everything: even registering the domain name, and finding a server to host it on.
After a while I decided that I would like it in my name so I could be responsible for the payment of the domain (yearly costs to stay active on the net) and have all the files with me.
So he told me it was simple. Create an account with the hosting company and he would transfer over my files to the CPanel.
This has turned out to be a total headache.
None of my log ins seem to work, my website is down now (he had to remove me from HIS control panel for it work or something), and even though we are both talking to support over there we aren't really getting any answers.
The only thing I did get was an email from one of the tech support guys saying that all I needed to do now was re-create my email accounts in cPanel > Email Accounts, and upload content to your public_html folder.
When I finally got someone on the chat support, all he said was that I need to do this using an FTP program called Filezilla but when I checked THAT out I couldn't decide if I needed "client" or "server". I assume client, but I don't know...
As you can tell, I know NOTHING about how to do this, I mean, what's a public html folder? I didn't know this was going to be so hard...it's almost like I am building my site from the bottom up and I have no website design experience so I'm a little stressed about how I can get this rectified.
I can't even get into my CPanel because my site is down. I mean, I could be losing customers. I'm so stressed...does anyone have any idea of what the above means or what I could do?
Thanks in advance........