Writing a "customer satisfaction" survey

[morea]

I need to write a customer satisfaction survey to send out to some of our customers... the goal is toevaluate the way our service technicians go about the job and hopefully streamline efficiency of service calls.

I realize that the survey has to be relatively short, simple to understand and respond to, and that it should be sent with a self-addressed, postage paid envelope to encourage people to return it. We will also offer a small incentive for those who DO actually complete and return the survey.

Do you guys have anyotherideas of how to make this effective and encourage response?If anybody has ever doneanything related before I'd love to hear from you!

Power to the Old Schoolers! and btw, if you can't say something nice, shut the hell up.

[D-Zine]

I don't really have any experience in this morea, sowwwy!
I will try to think on it and see if I can come up with anything ok!

Power to the Oldschoolers

[Debz]

i would say a post card that they can fill out and drop in the mail. Short simple and they dont even have to stuff it!! :o

plz.. no more sales.. :( plz!!!

[morea]

that's a good idea, but we'll probably print them ourselves... and if you give me a ruler and a razor blade to cut the blasted things apart I'll definitely lose some fingers!

Power to the Old Schoolers! and btw, if you can't say something nice, shut the hell up.

[MD]

I saw this in a design annual a few years back - simple and to the point

You know, there's like a butt-load of gangs on this forum. This one gang kept wanting me to join because I'm pretty good with a bo staff.

[Debz]

LMFAO!

plz.. no more sales.. :( plz!!!

[morea]

hmm... that would work!

Power to the Old Schoolers! and btw, if you can't say something nice, shut the hell up.

[Ulysses]

Yeah ... a postcard is a good idea. A publishing studio I worked for did that, featuring limited edition postcard of their artists's work, and posted it out in really fancy envelopes - image can be everything, when you want to attract big bucks.

[DivineDesign]

that is too funny...

"BAN!"

Today I begin to understand what love must be, if it exists.... When we are parted, we each feel the lack of the other half of ourselves. We are incomplete like a book in two volumes of which the first has been lost. That is what I imagine love to be: incompleteness in absence.

Youare gonnalisten to me..and you are gonna LIKE IT!!!!!!