Don't

PrintDriver · 10-26-2004, 03:31 PM

Tough call Key.
And it doesn't help to try to convince yourself you 'caught it' after the job was done, or that you didn't see it at all.

Been there man. Sux.
I usually end up telling the client, give em a 'second print' price, and ask for the time it takes to get the job done at a less pressured pace, specially if ordering materials.

I'll leave the hugs to the girls though. You (and your client?) may appreciate them more. LOL!

PrintDriver is a large format digital print dude. His advice/opinions may not apply to the 4color/offset/web world of printing

**morea** · 10-26-2004, 04:26 PM

there, there Keyare. you're still a good <s>person alien.
(((big hug to you)))

These things happen.

Can you tell them that you spotted the error after printing and that you would be willing to split the cost of a rerun? (Granted, I've seen this backfire in the past.) Or maybe tell them that you made a note on their file and that you will correct it and give them a discount on their next order? Seriously, they should appreciate you catching it, since they didn't!

The more people I meet, the more I love my cats.

Post Edited (morea) : 10/26/2004 2:02:13 PM GMT

defjoe · 10-26-2004, 04:30 PM

Key.... talk to the client and ask them to cover your cost for the paper (or to pay half).

TECHNICALLY it is their fault, but your doing a good thing. I wouldn't take the entire hit.

'I will become the most powerful Jedi ever!'
'I'm the damn designer, bitches!'

Check out my indie comic book!
www.assassinsguild.net/

Magnus · 10-26-2004, 05:08 PM

Yeah, do what defjoe said. Otherwise you have little choice...either give them the poopy cards, or give them 250 cards to hold them over while you order more stock (with extra charges to them).

Eitherway, I'd somehow work some extra cash into it for you...don't sell yourself short because they've botched their website up.

That reminds me of a botched resume. A guy I work with had his buddy do up his resume...and put the wrong phone number on it! So for like 6 months he's handing these bad boys out and no response...hahahahaha! He may have had a bunch of job calls, but now some joe blow is probably thinking he's getting crank calls from print shops!

"It's not cheating if you win."

- A VERY wise person.

Neuro · 10-26-2004, 05:20 PM

It definitely is a tough call. Some customer will freak out on ya and you end up redoing it all at your own expense and at that point you sit back doing this...

The other side of it is that the customer might (I stress might) respect you more for it and bring more work to you because they know you can be trusted to do what is in the best for them. You like to believe that most customers are like this but so many aren't. If they are someone you have worked with for awhile then I would talk to them. Make sure that you can show them that this was not your error and was on previous copies they approved. I agree with Defjoe about talking to them about covering some of the cost. Good luck with it all!

My 27 years of wisdom has revealed... children=cat food, printshops=hell and people suck!
Guess I know it all now?!

D-Zine · 10-26-2004, 05:52 PM

I have to agree with Joe too...

I would talk to them. Explain what happened. It's clearly not your fault, just show them that and let them know you couldn't let it go without telling them. See if they will cover the cost of reprinting it...atleast for the paper anways.

Oh and... ((((Hugs))))

Boobie Island or Bust!

Drawing a Blank · 10-26-2004, 05:59 PM

I have to agree with the last 4 posts, you should tell them about the error and work with them to fix it as soon as you can. I don't think you should have to split the costs though because they signed off on the job. (Hey I can dream can't I)

The more people I meet, the more I like Morea's cats

uncle carbunkle · 10-26-2004, 06:08 PM

1 - they signed off.
2 - you can't be expected to pay for someone else's mistake.
3 - it's whether or not you tell them that you caught it.

tell them you noticed at the end of printing, which is still sooner than anyone else did, and let them decide. either way, you're the smart guy who can read and clued them in. you can't be expected to suck up their mistake though. but you can give them an idiot-coupon for the reprints.

and i'm not hugging you. no way. i'll wait until i make it out to bc and we can have a smackdown. nothin' says friendship with internet strangers like a bloody nose, i say.

:: Durable and doable in a swimsuit, yet not designed for surfing, cliff diving, extreme groping and other high-impact activities. ::

Debz · 10-26-2004, 06:26 PM

ugh i hate that.. it totally sucks

We generally end up eating it ususally just to make the damn customer happy cuz they whine and whine and whine. and it sucks.

* Vote Debz & DD 2004 *

I will end terrorism, Stupidity, Laziness and eliminate all the slackers who drag us down. Do not screw wit me.. buahaha! Debz & DD - 2004

defjoe · 10-26-2004, 06:47 PM

proofs = sh*t

doesn't matter, cause even if they are wrong 9 times out of 10 the printer ends up eating it in the end anyway and in turn gets it in the end!

'I will become the most powerful Jedi ever!'
'I'm the damn designer, bitches!'

Check out my indie comic book!
www.assassinsguild.net/

Debz · 10-26-2004, 08:40 PM

^^Yup.

* Vote Debz & DD 2004 *

I will end terrorism, Stupidity, Laziness and eliminate all the slackers who drag us down. Do not screw wit me.. buahaha! Debz & DD - 2004

Keyare · 10-26-2004, 09:40 PM

Some really good ideas there guys.
Defjoe's totally right - proofs mean shit to clients - really.
People come back on you even when stuffs their fault.
I'm not looking forward to telling these guys but the
consensus looks like that's the thing to do...damn.

hugs and bloody noses : )

Magnus · 10-26-2004, 09:47 PM

I remember when I used to survey in construction....before we tendered out a job our engineer would write in the contract that we need '24 hours notice before we do any layout'. That way, if a contractor called up and said he needed 250 meters of sewer laid out, and he needed it this afternoon, we could always fall back on our contract and say 'sorry bud, we're too busy. It will have to wait till tommorow.'

I wonder if you could make a small contract the clients could sign stating this fact, to hammer home the significance of the proof.

"It's not cheating if you win."

- A VERY wise person.

PrintDriver · 10-27-2004, 01:35 AM

Damned if you do, damned if you don't, Key.

PrintDriver is a large format digital print dude. His advice/opinions may not apply to the 4color/offset/web world of printing

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