Hey everyone, I haven't posted in a while but that's okay because my graphic design side job is finally starting to pick up business so I'm pretty busy.
So anyways, I have one permanent client from Europe that has become increasingly fussy over time. I do 'bulk' photo editing for their real estate firm and things started off great and they loved my work. It's been about 5 months now and they are starting to pick on little things that they would like done on photos after I send them a large amount of photos (40-50 at a time) back in a zip file, even though I haven't changed my techniques or anything, so a lot of the time I end up doing about 5-10% of the work over again for nothing because they weren't "happy" with the first run.
Things that they will complain about are typically the sky or water is not the 'perfect' shade of blue or the trees are not the right green. Basically what I try to do and what my North American clients like is to enhance the photos but leaving them still natural looking, so I basically just enhance what's already in the picture and fill in some of the blown highlights.
What these clients want, though, is to completely change their photos into something that looks very fake by pretty much super saturating them. I'm fine with doing that if that's what they want, but I feel like they are basically looking for a reason to get rid of me for some reason without saying it outright.
I get a lot of contradictory emails that give me instructions that oppose what they've said to always do in the past. For instance, I got dumped on yesterday by the manager for sending pictures to all of the agents instead of only to her, when in the past I have always sent pictures to all of the agents which was her original request.
Any ideas on how to deal with this? I usually only talk to the manager and the rest of them seem very friendly when I do talk to them. If I had a lot of other clients I wouldn't think twice about dropping this one because they were my first permanent ones and thus are not paying as much as I am charging now (rookie mistake).
So anyways, I have one permanent client from Europe that has become increasingly fussy over time. I do 'bulk' photo editing for their real estate firm and things started off great and they loved my work. It's been about 5 months now and they are starting to pick on little things that they would like done on photos after I send them a large amount of photos (40-50 at a time) back in a zip file, even though I haven't changed my techniques or anything, so a lot of the time I end up doing about 5-10% of the work over again for nothing because they weren't "happy" with the first run.
Things that they will complain about are typically the sky or water is not the 'perfect' shade of blue or the trees are not the right green. Basically what I try to do and what my North American clients like is to enhance the photos but leaving them still natural looking, so I basically just enhance what's already in the picture and fill in some of the blown highlights.
What these clients want, though, is to completely change their photos into something that looks very fake by pretty much super saturating them. I'm fine with doing that if that's what they want, but I feel like they are basically looking for a reason to get rid of me for some reason without saying it outright.
I get a lot of contradictory emails that give me instructions that oppose what they've said to always do in the past. For instance, I got dumped on yesterday by the manager for sending pictures to all of the agents instead of only to her, when in the past I have always sent pictures to all of the agents which was her original request.
Any ideas on how to deal with this? I usually only talk to the manager and the rest of them seem very friendly when I do talk to them. If I had a lot of other clients I wouldn't think twice about dropping this one because they were my first permanent ones and thus are not paying as much as I am charging now (rookie mistake).
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