This question is for the freelance designers out there...
When a client wants you to handle "everything" from design to printing, how is your contract language worded to protect both you AND your client from breaches or damages made by the printing company?
Do you arrange separate billing and contracts? What if the client doesn't want to deal directly with the printers, or vice versa?
Situations that come to mind:
-Client not happy with the final printed product (i.e. defects)
-Good faith misunderstanding between one of the parties, despite written contract
-Printing company fails to deliver
-Printing company fails to deliver on time
-Price changes made by the printers
-Shipping problems between printers and client
I realize you can insert all kinds of clauses into a contract, but those are usually to protect you, not the other party.
In any case, I think you would want favorable contract language to ensure retention of that client, regardless of the printing company's mistakes.
When a client wants you to handle "everything" from design to printing, how is your contract language worded to protect both you AND your client from breaches or damages made by the printing company?
Do you arrange separate billing and contracts? What if the client doesn't want to deal directly with the printers, or vice versa?
Situations that come to mind:
-Client not happy with the final printed product (i.e. defects)
-Good faith misunderstanding between one of the parties, despite written contract
-Printing company fails to deliver
-Printing company fails to deliver on time
-Price changes made by the printers
-Shipping problems between printers and client
I realize you can insert all kinds of clauses into a contract, but those are usually to protect you, not the other party.
In any case, I think you would want favorable contract language to ensure retention of that client, regardless of the printing company's mistakes.


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