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  • Runny print job?

    I have just got 40k flyers back from the printer (who's new to us) and they have'nt sealed them. They are kicking off saying they never do and that we should lump it... They are full on multi colour jobs so they smudge something mental when you just hold em!

    Am I mad or is it not normal to seal jobs and add in on the cost? If am in the wrong cool and so be it but its just every job I have ever done (loads) I cannot recall this happening.
    jumpforward

  • #2
    Sue them!!!!!!

    Comment


    • #3
      what sort of stock were they printed on?

      I've never heard of such a thing.
      "It's never too late to be who you might have been." - George Eliot

      Comment


      • #4
        yeah, sounds to me like they didn't use any drying agents... thats a tough one.
        www.standercreative.com

        Comment


        • #5
          is it like a "newsprint" effect? Or like the powdery stuff that rubs off when you print on a laser printer and the toner didn't set up properly?

          I've never encountered that with a printing press.
          "It's never too late to be who you might have been." - George Eliot

          Comment


          • #6
            And you say that they added in the cost? Definitely work looking into? I hear the sound of a lawyers phone ringing sometime in the near future.
            Former GD. Current Photographer
            http://ascottmccauley.com/

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            • #7
              I don't necessarily think you need to go that far.

              When I worked at the print shop here, any time a customer would complain (enough) about a job, we would reprint it at no cost. Or if it was OBVIOUSLY the customers fault, we would reprint it at half price.

              I think that if you threaten to pull your business, you'll get the job re-done. I don't know if I would use the printer again after doing that, though.
              "It's never too late to be who you might have been." - George Eliot

              Comment


              • #8
                Something sounds strange. Could it be that to varnish the job it would cost extra? Did not want to pay for varnish and now the job is smearing?
                WYSIWYG

                Comment


                • #9
                  Varnish....hmmmm some offer it for free, but it's up to the client to make sure the job will be coated. One of those pesky production questions, you know? You don't ask, you're gonna get bitten. However, I think the printer shouldn't be handing smudging work either.
                  It's not about the world of design.
                  It's about the design of the world.
                  Massive Change

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                  • #10
                    but even if it isn't varnished (which did cost extra where I worked) if it dried properly, why would it smear?

                    Also, when we would see an order come in that really SHOULD be varnished, we would let the customer know what could happen before running the job so they couldn't blame us if they didn't like it afterwards. Just good old CYA.
                    "It's never too late to be who you might have been." - George Eliot

                    Comment


                    • #11
                      Sounds like a complete mess of a job, no drying agents, offset powders, nuthin'.
                      Bad printer.....
                      It's not about the world of design.
                      It's about the design of the world.
                      Massive Change

                      Comment


                      • #12
                        Something isn't right. Some shops do charge for varnish, labor and materials are envolved. Some don't because they might end up eating the job. I've been involved with clients that were advised to do certain things to avoid problems with the job that would have cost extra. To save money, they refused to take our advise and presto! Guess what happens. Sonsharico, if none of this is an issue then bounce the job! The final job should be a dry printed piece not a wet one.
                        WYSIWYG

                        Comment


                        • #13
                          Lack of varnish wouldn't cause "smearing"...it would simply allow the ink to wear off faster from friction, but really only if it were on a gloss stock. Unvarnished print jobs on matte and semigloss don't wear off from friction very easily...and if they do at all it takes a lot of rubbing/friction and more time. I hear the word "smearing" and I think wet or uncured ink. It sounds like a print shop error, unless we aren't getting the whole story.

                          Comment


                          • #14
                            Sounds like uncooked toner.
                            Or ink run on laser paper... Which is fun by the way. New art form.

                            Comment


                            • #15
                              It could be uncooked toner - we have been having that problem when we try to run on cold cardstock - But 40K brochures is kind of a large run for digital, it probably would have been a lot cheaper offset.
                              Some advice is profound, some is clever. The above post is a good example of both.
                              http://www.pedrospracticaljokes.blogspot.com/

                              Comment

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