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RBS is looking for Digital Journey Managers in London, UK

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  • RBS is looking for Digital Journey Managers in London, UK

    Read more about this job opportunity: If you're an innovative thinker with a passion for leading customer focused change in the digital arena, this is an opportunity to take on a new challenge in our Digital Frontline team. As Digital Journey Manager for Savings & Investments, you'll be developing and managing cutting edge customer journeys across multiple digital touch points within an innovative environment. You'll be developing your career profile in a vibrant and creative team, as you make a lasting and positive contribution to how we interact with our customers.
    Technology is all around you – in the systems you use, in your daily routines, in how you interact with colleagues and customers. We help systems to run smoothly, manage technology change and offer our support and expertise. We do this by designing, building, implementing and supporting global technology for the bank.
    Our Vision sets the direction for how we’ll continue to transform and improve technology across the bank. We’ve continued to innovate, improve our systems resiliency and simplify our services to make banking quick, convenient and safe for our customers. As consumer and technology trends continue to evolve we strive to stay ahead of the curve always thinking long term.
    - See more at: http://digital.jobs.rbs.com/jobs/550....7MgwkcQV.dpuf
    The Business

    If you're an innovative thinker with a passion for leading customer focused change in the digital arena, this is an opportunity to take on a new challenge in our Digital Frontline team. As Digital Journey Manager for Savings & Investments, you'll be developing and managing cutting edge customer journeys across multiple digital touch points within an innovative environment. You'll be developing your career profile in a vibrant and creative team, as you make a lasting and positive contribution to how we interact with our customers.
    Technology is all around you – in the systems you use, in your daily routines, in how you interact with colleagues and customers. We help systems to run smoothly, manage technology change and offer our support and expertise. We do this by designing, building, implementing and supporting global technology for the bank.
    Our Vision sets the direction for how we’ll continue to transform and improve technology across the bank. We’ve continued to innovate, improve our systems resiliency and simplify our services to make banking quick, convenient and safe for our customers. As consumer and technology trends continue to evolve we strive to stay ahead of the curve always thinking long term.
    What you'll do
    As Digital Journey Manager, you'll use customer insight and data to define new customer experiences as well as optimising, testing and validating existing journeys, utilising our technology capabilities. You will also play an important role in assisting the wider Digital and Direct Bank teams in understanding the roadmap priorities, defining benefits potential and overturning barriers to technology adoption.
    You'll define, develop, manage & optimise the Savings experience using our existing suite of great tools including Adobe Marketing cloud, but you'll also bring new ideas and capabilities to the table to help drive the business forward in a new innovative direction.
    You’ll work across multiple digital touch points and brands including NatWest, RBS, Ulsterbank & NatWest & RBS Private. Being part of the Digital Sales team means you’ll be expected to challenge ‘the status quo’ and develop innovative and creative solutions in order to build capability, deliver improvements in customer experience and drive growth in sales and conversion.
    What you'll bring
    To succeed in this role you'll need both a deep understanding of the Digital arena, and a passion for making innovative digital design into a reality. You’ll have a strong record in delivering superior customer experiences, that translate to business performance, ideally within a financial services environment.You'll be experienced in digital marketing, meaning you’ll be analytical as well as creative, with an appreciation and understanding of digital technology and an understanding of market trends. It's also essential you'll have a strong track record in delivering superior market leading customer experiences in an agile environment.
    As well as this, you’ll have experience of digital tools for the management and optimisation of websites (including web analytics, personalisation and testing technologies such as Adobe Target and CMS Adobe Experience Manager, CMS, UX Journey Mapping). You'll also have a familiarity with Agile methodologies and general project management skills.
    Crucially, we're looking for someone with the confidence and creativity, to challenge the status quo, and to bring people together to work towards a common goal. You'll have the communication and interpersonal skills required to build effective and influential relationships with a wide range of stakeholders, and to speak clearly and engagingly about digital strategy to diverse business audiences.
    As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.
    How we'll reward you
    In return, we offer a competitive salary plus 30% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website.
    At RBS, we want everyone to feel welcome. That’s why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.
    If we offer you a job, we’ll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.
    If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.
    At RBS, we are focused on becoming the UK’s number one bank for customer service, trust and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.
    - See more at: http://digital.jobs.rbs.com/jobs/550....7MgwkcQV.dpuf

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    Last edited by KitchWitch; 06-23-2016, 07:42 PM. Reason: cleaned up duplicate text, fixed link

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