I don’t have any issues with the Adobe software, just the company in general and their general dislike and lack of respect for whom they design software.
Having come from the QuarkXPress era, compared to their customer support, Adobe is way way better.
(That’s an opinion from someone who hasn’t used Quark in over 5 years. Maybe things are different now. [shrug])
Yes, it’s the same here. Not only was their customer support bad, but their arrogance and disdain for their customers were appalling. This was the original Bob Gill, Denver-based version of the company. Quark changed hands several times since then, but the original stink still follows them.
I’ve mentioned this before, but we were trying to buy a multi-seat license for the Quark Publishing System (late '80s) which was selling for a small fortune. They wouldn’t return phone calls, would tell us they were too busy to talk and miss sales appointments. We finally called a halt to it and bought another newspaper-specific system for several times the cost. A few months later, they showed up at our offices demanding to take an unannounced inventory of how many computers were running Quark XPress. Our publisher told them to get lost.
Compared to that, Adobe annoys me at times for various reasons, but it’s an order of magnitude less than the Quark horror show.
1 Like
I’ve no idea what you mean here.
But I take it you had a bad experience at some point.
@Smurf2 @DesigniaToo
My association with Adobe spans over 25 years, starting from 1996. I transitioned from using it on a PC to a MAC in 2008. While I haven’t encountered software issues, I’ve lost significant time due to frequent changes, cancellations, and billing errors over the years.
My experience with cancelling a stock subscription with Adobe was nothing short of a nightmare. It was a constant battle, and I’m sure anyone who has tried to cancel anything with Adobe can relate. It’s disheartening to realize that this is not a simple error but a deliberate operation by Adobe.
I’ve had Twitter conversations in which I screenshot everything to catch people saying one thing and doing another—it goes on and on and on. There is no fine print I haven’t read from Adobe; they have made it their business to be very dishonest, and knowing time is money, they drag things out, so most will abandon the process.
If you practice “no” with them, I have found that they will enter into haggling out a new price …
I’ve had simple issues where a downloaded stock video was corrupt, and it would take a full working day of messaging to have it resolved and for them to credit you back. Years back, I ended up with a large amount of credits; they took all of them with no warning and no reasoning other than they could. I could write chapter and verse on how many things I’ve seen them do so nobody is more pleased to see that this has finally become enough.
Even today, as I write this, my annual plan shows charges at $78.99 CAD monthly, but if I look at my credit card, Adobe is charging $87.68 CAD. This is exactly the kind of nonsense I’m always dealing with, and it will take who knows how long to resolve this. They are very deserving of what they get! I mean, I have pumped thousands and continue to - to have access to the software. I’ve gone through the frustration at times where I would begin searching for alternative software, etc., but when you are in business for as long as I have been and have all these archived client files, all created with Adobe products, it becomes impossible to get out and they know that and rather than reward loyal good customers they continue to stick it to you at every opportunity … and don’t even get me started with the call centres where English is never the first language … okay that’s my rant - back to work for me!
2 Likes
Not sure about stock from them. The first I heard was they acquired fotolia, but I don’t ever remember using Adobe for stock.
I’ve never had any issues like that in my life, with any company.
I can count on one hand, actually don’t even need that, cos it’s 0 times for me to contact Adobe about anything.
Everything works.
I do remember ditching quark for InDesign, I thought it would be a pain, but it was actually relatively smooth
There are other softwares out there, but most work with Adobe in professional settings.
But I do be in the Adobe forums helping out there and there are a few there just as angry as you.
I’ve tried to talk to these people as have others.
The forums on Adobe are really good and helpful.
Adobe has customer support? The only thing I’ve gotten from them in recent years is their forums, where other customers sometimes provide answers to questions. But if no one does, then you’re out of luck. InCopy apparently doesn’t have that many users, because it often glitches and crashes, and there isn’t much forum activity addressing that.
1 Like
InCopy is very niche area.
Your best bet is Creative Pro and email them. Anne Marie Conception is a whiz.
Creative pro absorbed InDesign secrets and it’s sister site InCopysecrets.
And yes, the Adobe forums are user to user.
If you are having trouble with InCopy I suggest posting in the InDesign forum as there’s a few there that are awesome.
I and others do work hard to ensure posts don’t go unanswered.
Thank you! I’ve bought stock stuff from Creative Pro, but I don’t think I knew about their forums.
The difference in subscription cost may be your local taxes. I know I pay about $6USD more than the posted price due to taxes.