I’ve been working B2B doing graphic design and branding for about 5 years now. I have never had any problems with deadlines or progress before. However, this new client that I have keeps complaining about how long the design is taking. To be fair, he gave me the project about 3 weeks ago. The problem is- his secretary is an absolute idiot. She is incapable of conveying basic information in a comprehensive manner. I will send the client himself an email asking a few questions about the design, and the secretary will respond and find a way to answer none of them. Despite being given the project 3 weeks ago, I was only given the list of products to design about 6 days ago. I still do not have all of the photos that I need, and I have been sending emails to them asking them to make sure that I have all of the pictures for the last 3 weeks.
The client himself decided to call me and was complaining about how long it was taking. I can’t really tell him that his secretary is the problem, can I?
How should I deal with him? Should I drop him altogether? Should I just charge a pain in the ass fee?