@Just-B, I was talking about the articles dbrear posted.
Oh, yeah. I didn’t pick up on that. Duh!
Although this effect could easily apply to all kinds of controversial issues — and probably does — either side could probably use it as a tactic in an argument that the other side only understands part of the problem.
Isn’t an argument all about not seeing the other side of the problem?
Good read. Recognizing the problem is a good start. I have a blog in which I address technical issues with print process. I try to dumb things down so the average person can understand. I find myself sending email with links to specific blog posts to the individuals that are challenging me. The internet has become the go to resource for quick learning - I know I use it that way. If I need to fix something, I Google it. Funny thing about that, even though I’m relying on someone else’s expertise I walk away feeling empowered because of my new knowledge. I find clients are more receptive to reading and watching things rather than listening to me, even if I create the content. If I run into a recurring problem, I write a blog post. I have had success in dealing with clients on that level.
I can easily see where I do this myself, all the time. What an eye-opening research study!