Has anyone seen this before in Photoshop?

Software
#1

Every once in a while, I have to download a pic from FB for some thing or another and when I open it in PS (v.24.75) I get this sort of weirdness. I get weird horizontal lines on the left side and the color goes completly wonky, like a purple, green and gray tritone. And then in this case, the next pic downloaded from the same FB profile, no problems at all. Has anyone seen this before? It happens on a Mac and Windows 11, same CC subscription though. Such a pain.

why

#2

Every once in a while, I will get an error that reads something along the lines of “could not open file due to incomplete file” or something like that (it’s a rare occurrence) for a bitmap file; but I have never seen a file open up and look garbled like that.

#3

Yea, there’s no message at all just “TA DA!! I look like crap!!!”

#4

Odd. There is a long running thread on Adobe’s support forums mentioning the issue with a few recommendations on possible fixes. I believe one of them mentioned opening the file up as a RAW file.

I assume it is similar on PC, but on a Mac to open it as a Camera Raw file (regardless of whether it is a JPEG or whatnot), go to file/open and select “camera raw” as the format. Navigate to where your file is on your Mac and select “open”

#5

Not that it matters, but I think “unexpected end of file” is the error message I see.

#6

Sometimes Facebook compresses or changes the image format in a way that Photoshop doesn’t like, which can cause those weird colors and lines. It might also be how Photoshop is interpreting the color profile embedded in the image.

#7

It’s definitely compression issues - or strange jpegs saved from other software that looks ok on the Web but Photoshop can’t decipher it because it’s encoded strangely.

Open it in something else and resave it. Or use an online image converter - there are some online that even do batches.

#8

Things like that I open in Image Preview and export and it usually sorts it out.

#9

Like Smurf and StudioMonkey said. Open with something else.
That’s why I have a few different can-openers.
My favorite is GraphicConverter (Lemke Software.)

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