I have a big project due tomorrow, and none of the Adobe fonts I used to build the 40-page booklet will activate. Their help forum is useless. None of their dozen or so half-baked guesses to fix these problems work. I’ve been trying to fix this issue for three hours now with no luck.
Their CC app says it’s loading fonts, but the loading icon just spins and spins and spins.
Yeah, I’m venting, but I’m getting closer by the day to ditching my CC account and switching full-time to Affinity.
After trying everything I could think of for three hours, I finally got the fonts to show up. I cleared all the InDesign preferences, uninstalled InDesign, reinstalled it, and started a new document to see if the missing fonts would reappear. They were there.
As soon as I chose one of the fonts for the new document, all the missing Adobe fonts suddenly reappeared in the booklet I’ve been building. And magically, they all showed up in my other Adobe apps too.
For what it’s worth, this fix wasn’t listed among the many other remedies on the Adobe help forums. I’m half tempted to post my fix there too, but then again, I’d probably be posting yet another half-baked idea for people to try that likely wouldn’t work for them.
I’m really going to be hesitant about using Adobe’s cloud fonts from now on for critical work. If I can’t rely on them, they’re useless.
I don’t think people understand what the relationship is.
Activate the font through the app or online.
Say you activate it online through your Adobe App.
That is then filtered down to the CC App to make it available for the apps are installed.
Then the App, like InDesign needs to connect to CC App, which checks in with the Online service.
There’s a 3 way connect happening, and if one of those links are broken, whether it’s a cache, or someother other dinky thing, then the link is severed.
Relogging in works most of the time.
And for the record, reinstalling and installing again rarely fixes anything.
This is best
Yeah, I tried logging in and out of CC and the apps to no avail. I tried almost everything I could find on the Adobe help forums that had supposedly worked for other people. It wasn’t until I uninstalled InDesign and reinstalled it that the fonts appeared.
However, I didn’t try the Creative Clou Cleaner tool. I’ll need to bookmark that for next time. Thanks.
This isn’t the first time I’ve had problems with Adobe fonts. It’s the first time all of them disappeared, though. Usually, it’s a specific font in a type family. For example, Minion Regular Italic was hit and miss for me. Sometimes it was there. Other times, it wasn’t. I finally stopped using the Creative Cloud version and installed static file backup versions of the family from Adobe CS.
Most printers I work with prefer getting PDFs with embedded fonts instead of the original files. There’s an exception here and there, but in those instances, converting the type to outlines typically solves the problem. When that’s not an acceptable solution, most foundries allow their font files to be packaged and sent to printers along with all the other files associated with the job.
Yep. But there’s a collaboration of design files these days. Before it goes to the printer. Plus ability to work from home, office, or anywhere on a different computer without illegally installing multiple license seats.
Converting to outline is never really an option - especially from InDesign and it doesn’t convert, for example, underline to a stroke, it loses it.
Best to use preflight in acrobat to outline the font. Which does a much better job. But again, I never really go down that route unless it’s very specific reason why.
Sending files by PDF to the printer is the best option. Agreed.
But if you’re collaborating on design files with others. Having a common library shared through Adobe Fonts is not necessarily a bad thing.
And can save both parties money on buying their own license.
I thought I read somewhere that font foundries were clamping down on their rights and that packaging a job with the fonts in the folder to a printers was no longer really allowed.
That was the whole reason Adobe came up with the PDF embed font in the PDF.
Anyway - horses for courses. If you want to use it then use it. If you don’t then buy them separately.
We’re both pointing out that the nature of the work varies so much that there’s no one-size-fits-all solution.
As for Adobe’s cloud fonts, I think I’ll continue to use them for display type purposes, where I need a one-off typeface and can immediately convert it to outlines. Having near-instant access to quality typefaces that I might never need again is great — especially considering the price of using the font is part of the monthly fee.
For anything more extensive than that, such as text or standardized typefaces in publications, I think I’ll stick to static fonts I own rather than being beholden to the vagaries, quirks, bugs, and the sometimes “retired” type families in their cloud fonts.