How do y’all make sure you are dealing with the decision maker?
On a recent project, I specified that I needed to work closely with the decision maker. They assured me that “Jane” was the one in charge of this project and would be deciding.
So I moved forward working closely with Jane, including her approving the design. A few days later, Jane told me she had been talking with the president, and presented me with a long, specific list of changes. Essentially, a new design. Since it was a pro bono project for a non-profit, I graciously offered to let Jane take it over, and bailed on the project.
How do you make sure they’ll live up to this requirement? Do you include it in your contracts?