I’ve been a FontExplorer Pro customer for probably over a decade now. Pay for the upgrades every time. Have tediously cataloged my thousands and thousands of fonts over the years.
My hard drive crashed and despite a lot of googling, I can’t seem to fix an issue with the file directory on the new computer. Which isn’t the point.
The point is that over the past three weeks, I have contacted the company through their customer service form (no phone number to call) THREE FREAKING TIMES for help, and have gotten ZERO, and I mean NADA, reply back. To say I’m furious is an understatement. They’ve never had a friendly customer relationship, but in the past they have at least replied to a support ticket. Apparently no longer.
I’m SO tempted to say “eff you” and switch over to Suitcase or Typekit, but I’ve spent too long micromanaging my collection. Now I need to see if I can figure out how to do an export of my catalog settings so I can PAY someone to come out, fire up my old hard drive, install and activate the program on a second computer, export the file, and then re-direct the program on my new computer to re-import the fonts from a new directory.
SO F*CKING FURIOUS at the company. Would never recommend them.