Whatever the story with this is. I’d be embarrassed to go back to a client because the gradient won’t work. To me it sounds like amateurs wherever they are.
Printer: “It’s no good because you did it on a Mac. It would have been right had you done it on a ‘PC’. You’ll have to open the PDF in Photoshop and save it as a TIFF.”
Me: -dialing-
“. . . Hello, any other printer?”
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^This
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Ha ha ha - this is it - how quickly I forgot about the full story!