Various kinds software meant to help organize processes and procedures seem to make sense since they’re meant to bring order and efficiency to sometimes chaotic processes.
I keep hearing and reading about people who have good luck with various software packages that do these things. Despite several attempts spanning several different jobs with totally different people, I’ve never found anything yet that is flexible and simple enough to match up with the needs of whatever group I’ve been working with.
Instead, I’ve found they force people into unnatural workflow patterns, inhibit spontaneity and flexibility, don’t quite fit the way the workgroup works, and end up taking more time to use than they save.
There obviously needs to be ways of keeping track of and organizing important things, but I’ve found that it’s a matter of carefully identifying those things that really do need to be tracked and organized, then coming up with procedures that just do those basic things in the easiest ways possible. I’ve also found that once I reduce these things down to the essential basics, that they can usually be done with simple shared Google calendars and spreadsheets.