I designed and am selling an art/map poster. $xxxx for 24x32.” $xxxx for 18 x 24”
I recently ordered a reprinting of 50 and 100 count consecutively. I asked for the same paper and the same weight—everything to be done the same as previous order. Sales rep notified me that recycled paper could not be found at this time, could they use their house stock? I said yes. They sent estimate. Cost was less, but I assumed it was because the change in paper. I okayed.
The posters are printed beautifully, however, they were printed on 100# instead of 65#. No problem, mistakes happen. However, I checked the estimate and it lists 100#.
I emailed sales rep about mistake—we have a great working relationship and I, of course, used careful, positive wording (I would have spoke on the phone, however my schedule did not allow yesterday). I mentioned my initial request for same weight. I took responsibility for not noticing change on estimate. I asked if there is a way we can work together on this for a reprinting?
She asked what amount of discount I need. We’re going to talk later today.
So folks, what do you say? Should I keep the 100# and pay discount on either them or reprinted 65#? Should I return 100# and request a reprint?
I have considered running a “Our mistake is your gain” sale on the 100#. Labeling them as “poster weight” vs “art weight.” But I can only do this if I receive a discount on their printing.