Hello fellow creatives, I’m in need of some good advice. Here’s the story. I run my own small graphic design business from home and a dear client of mine of many years believes I may I’m one day be zapped by aliens and all our years of work will be lost (not his exact words of course). Even after assuring him that I have backups and safety mechanisms in place he still insists on having a backup of his own of everything “Only for safety and security purposes, not for anyone to use”. My alarm bells are ringing a little, but I’m quite certain it comes from a genuine place and only wan’t the files for his security. I’m not sure what the general protocol is for handing over files to existing clients, but either way, I’d still prefer to hand over any raw files only on the closure of our business relationship – whenever that may occur, with a negotiated release fee, but in the meantime, I think the files are my property and should stay with me.
Is this fair? How I do I best put this forward gracefully and without seeming unreasonable? Is there an alternative or compromise?
Your thoughts would be very welcome!