Hi, Michael! First, thank you for your reply and efforts to help me understand more about the nuts and bolts of graphic design–to date, I’ve enjoyed this art form from an eagle’s perspective (lots of beautiful scenery, little exposure to the actual terrain). That said, I’ll tell you what I know, and it might tell you enough.
I designed the images in a definitely non-printer friendly piece of software: Paint.net (I’ll wait for your laughter to subside…lol)
Really, I wasn’t surprised that the printer rejected the first “svg” file that I created using Vector Magic. The file was very small, and when I downloaded it, it appeared in my file manager to be an html file. Just didn’t seem right. Also, when I saw the “before and after” within the program, the “after” was very pixelated. I even experimented with reducing the color palette to the 4 spot colors used in the design, but the outcome was the same.
When the printer validated my doubts, I tried using another online program–a vector editor called Vectr. The output of this file seemed fine, and the program even retained a transparent portion of the image that was part of the design (the Vector Magic conversion presented the transparent portion as white). The file size looked like what it should be, too, and the file had an .svg extension. I sent the file to be forwarded to the printer, but it, too, was rejected.
Now, unfortunately, I had a middleman between the printer and me (a lady on the PTA who is ultimately in charge of the tshirts). Although I asked what the printer’s exact comments about the svg file were, I did not get an answer. I’m thinking that you may have hit the nail on the head with the non-printer friendly software I used to create the design. I bought several components for the design from a stock graphic design site, dreamstime.com, and I had the option to download vector versions of the images, but I chose the max-resolution versions, instead, because I do not have a vector editor. So maybe the problems began there?
I uploaded the 2 files to this thread so people could evaluate how much they would charge me to convert the png’s to vectors. I don’t know if that would help you. My post is in the Classifieds section, but I think it has been closed–probably because a designer vectorized the files for me.
If you have any teaching points for me, I’m all ears–very eager to learn. If not, that’s okay–I know my lack of knowledge here can make for a messy discussion. Either way, I greatly appreciate your reply and ideas for the cause of the problem.